At Sunset Lighting, we are looking for a Client Services Manager II who is passionate about creating memorable moments for our customers, engaging in creative, proactive thinking, and adding value to our organization by going the additional mile for our customers. The CSM who works The Fun(ky) Schedule is a superhero to both our internal team, as well as our customers. This special human being is the face of Sunset Lighting on Saturdays and Sundays as they address any client requests with excellence (and panache).
Please take a look at the questions below, as well as the unique schedule, and see if you have what it takes to be our funkiest Client Services Manager. If you think you’re the person we’re looking for, we want to hear from you!
Are you a “high touch” business professional that is both an independent decision maker and a natural fit to any team you join? The Sunset Lighting team is committed to being the best on the planet, and as our Client Services Manager II, you’ll be surrounded by a dedicated group of professionals that will have your back every minute of the day. At Sunset Lighting, we set the bar high, and we hope you’re someone who is able to tackle challenges and make critical decisions to get the job done.
Are you a hyper-responsible A-type that works well independently? You'll be working remotely and independently two of your five work days,
and will be the front-line defender of Sunset during those two remote work days. Perhaps you've worked remotely or on-call before and understand the
unique responsibilities that come along with that. You gotta be watching the gate and ready at all times for whatever comes your way.
What do you and challenging opportunities have in common? Everything! You thrive in demanding environments, and of course we hope you get excited at the prospect of unexpected, last minute, two‐hour‐turnaround‐times.
And details, did we mention details? There are so many details with this job opportunity that we’re looking for an extraordinary Client Services Manager that eats details for breakfast and keeps everything and everyone on track and on point. In essence you are the “General” manager.
Are you technically inclined? Like a wizard of optically efficient light emitting diode low‐ voltage alternating current multi‐volt transformers. Do you know what that is? Probably not, but you’re really curious about it. You’re probably Googling it right now. You actually want to see it, touch it, and know all of its inner workings. You’re like that with all kinds of mechanical stuff, because you’re technically inclined. And by the way, you definitely don’t need to know how to fix “technical”, although we do want you to be passionate about learning new things.
If you sound like the person above, then here are a few details about the job opportunity:
You will be responsible for kicking off all new customer orders and projects. Parts of your day will be routine, others will be intensely demanding. Every day is different at Sunset Lighting! Selecting the appropriate vendor partner for the job, writing up a detailed scope of work, setting a budget, and sending it off are just a few of your regular tasks. Sometimes you’ll need to qualify and hire a new vendor partner, so you’ll need to be comfortable picking up the phone and doing your due diligence while negotiating the best terms for everyone.
You will embrace the many details of project management. This means you are comfortable with the following tasks: Expediting new customer work requests by coordinating installation schedules and appointments, coordinating subcontracted vendor partner availability and customer scheduling availability, tracking material deliveries, hiring new vendor partners on an as‐needed basis, and resolving administrative holds. You’ll also address emergency service requests same‐day on each open work order, maintain regular communication with customers’ corporate office, jobsite, and technician every (2) business days at minimum, while ensuring customer deadlines are met consistently. You’ll do all this while maintaining awareness of both customer and subcontractor incurred costs and budgets, and you’ll close out all jobs by confirming complete customer satisfaction. Whew!
Reflect radical customer service every day. Our customers are celebrities around here, so you’ll make sure that they’re “feeling” the Sunset brand at all times. You’ll do that by communicating continually with them, anticipating their needs, and stopping at nothing until they’re 110% ecstatic with us. Sounds like service at a 5‐star hotel, right? That’s what we’re going for.
Assemble customer quotes at light speed. Together with our vendor partners, you’ll put together pricing on everything from labor, to materials, to delivery costs, to permits, to packing peanuts. You’re going to be in charge of the profitability of each quote, so make sure your business math skills are on point (of course, those details we can’t stop talking about are important here, too).
Maintain the schedule space for a rotating after‐hours responsibility. We work a pretty regular schedule here, but our customers need us from time to time on nights and weekends. We meet this customer need by taking turns answering the phone and solving tricky emergencies after business hours. We’ll supply the iPhone, iPad, and computer, and we’ll compensate you on top of your normal pay for any time the phone rings after hours during your rotation.
Education & Experience
Core Competencies & Skills
If you think you have what it takes, we’d love to hear from you. Please answer the questions below, and also upload your resume. But most importantly, submit a cover letter connecting YOU to the Sunset Lighting culture. We're really into hearing about your love for details, customers, and anything else you might love. Aloha & Mahalo!